REFUND AND RETURN POLICY
We are happy to assist you before or after sale and in case you are not completely satisfied with them, please drop us a mail at Team@maitai.co.in and we will get back to you within 48 hours .
The product bought will only be accepted for exchange if they are intimated within 3 days after the delivery and are in perfect condition with tags and no damage, unused, unworn, free of marks, stains and fragrances.Note : Exchange is only applicable with the products of equal price value or more.
An item purchased on our website does not qualify for any return unless the product delivered is damaged or has manufacturing defects.
Pieces that are made to order are not eligible for returns or exchange, they can only be altered.
All the pieces bought on sale, bought with a coupon or gift voucher are not refundable/exchangeable and can be altered at an extra charge of 500 rs. per garment.
Slight color difference depends on the screen resolution and lights, please dont expect an exchange or return for the same.
In case of damage :
Any product that has been hampered or damaged while transportation must be notified by email within 48 hours of the product being delivered and returned to our warehouse within a time period of one week, else MAI TAI will not be liable to accept the merchandise. We will investigate the damage from our end, repair the merchandise and courier it back to the designated address.
The cost of couriering the product to our warehouse shall be borne by the customer. MAI TAI will only bear the expenses of the transaction after the repair of the merchandise.
MAI TAI acknowledges return of products only limited to direct sale between vendor and consumer. This only entails sale online, and not through retail outlets.